Frequently Asked Questions
Everything you need to know about your NEC EU shopping experience.
How long does shipping take within the EU?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return shipping label.
Are your materials sustainably sourced?
Yes, NEC EU is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across our entire seasonal collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.